We're here to help

Questions about a course, an order, or the platform? Reach out and we'll get back to you.

Phone

Address

Bosla, Abbasya, Building 375, Cairo, Egypt

Business hours

Saturday–Thursday, 9:00 AM–2:00 PM (Cairo time)

Send us a message

Fill out the form and our team will get back to you as soon as possible.

How do I request a refund?: Email our payments team from your account's registered address with your order reference — see our Refund Policy for the full eligibility window and process.
I can't access a course I purchased. What do I do?: First check Dashboard → Orders & Billing to confirm the order shows as paid. If it does and the course still isn't accessible, contact support with your order reference and we'll resolve it quickly.
How do I get my certificate of completion?: Certificates are issued automatically once you complete all lessons and pass any required quizzes in a course — you'll find them under your Dashboard.
Can I become an Instructor on Bosla?: Yes — sign in, then apply from your Dashboard. Our team reviews every application and will follow up by email.

We aim to respond to every message within 1–2 business days.