Overview
At Bosla, we want you to feel confident about your purchase. This Refund Policy explains when and how you may request a refund for a course purchased on the Platform. Because our courses are digital educational products delivered instantly upon purchase, refunds are handled differently from physical goods, and this Policy is designed to balance genuine buyer protection with fair use of our content.
Eligibility for a Refund
You may request a full refund for a course purchase if all of the following conditions are met:
- The refund request is submitted within seven (7) calendar days of the original purchase date;
- You have accessed or completed less than 20% of the course content (measured by lessons viewed or progress tracked by the Platform); and
- You have not already been issued a completion certificate for the course.
Refunds are evaluated on a per-course basis. If you purchased multiple courses in a single order, you may request a refund for individual courses that meet the above criteria without affecting the others.
Circumstances Not Eligible for a Refund
Refunds will generally not be granted where:
- The request is submitted after the seven (7) day window has passed;
- 20% or more of the course content has been accessed, viewed, or completed;
- A completion certificate has already been issued for the course;
- The purchase was made using a fully free or 100%-discount promotional code, where no payment was collected;
- The course was purchased more than seven (7) days ago as part of a bundle where other courses in the same bundle have been substantially accessed;
- There is reasonable evidence of abuse of this Policy, including repeated purchase-and-refund patterns on the same or similar courses.
We reserve the right, at our sole discretion, to consider exceptions to this Policy on a case-by-case basis in genuinely exceptional circumstances — for example, a demonstrated technical failure on our part that prevented reasonable access to purchased content. Requesting an exception does not guarantee approval.
How to Request a Refund
To request a refund, contact us at support@lbosla.com with your order reference and the reason for your request. Our support team will review your request against the eligibility criteria above and respond within a reasonable timeframe, generally within five (5) business days.
Refund Processing
Approved refunds are issued to the original payment method used at checkout through our licensed third-party payment provider(s). Processing times vary depending on your bank or card issuer and are typically reflected within 5–14 business days after approval. Bosla does not charge a processing fee for approved refunds; however, we are not responsible for delays caused by your bank or payment provider.
Effect of a Refund on Course Access
Once a refund is approved and processed, your license to access the refunded course is immediately revoked, and the course will be removed from your account. Any progress, quiz results, or certificates associated with that course will no longer be accessible.
Coupons, Discounts, and Bundles
If a course was purchased using a coupon or promotional discount, any approved refund will reflect only the amount actually paid, not the course's full listed price. For bundled purchases, refund eligibility is assessed individually for each course within the bundle, and the refunded amount will be calculated proportionally based on the bundle's overall price.
Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank, as this allows us to resolve most issues faster than a formal dispute process. Initiating a chargeback without first attempting to resolve the issue with us may result in temporary suspension of your account pending investigation, and may affect your ability to make future purchases on the Platform.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date below. Refund requests are evaluated under the Policy in effect at the time of your original purchase.
Contact Us
- Email: support@lbosla.com
- Payments-related inquiries: payments@lbosla.com
- Phone: +20 1158227491
- Address: Bosla, Abbasya, Building 375, Cairo, Egypt
Last Updated: July 21, 2026